About Us

About Us


ProcessQM LLC offers process-based quality management and organizational excellence solutions to various industries throughout the U.S. Our team consists of an extensive network of professionals in various areas including strategy planning and execution, quality management systems, project quality assurance, internal auditing, lean and six sigma. We help businesses reach their next level by setting a strategic path, building efficient and effective quality management systems, equipping organizations with quality assurance tools and strengthening their processes using lean and six sigma methodologies. Your time is extremely valuable to us so our approach is very flexible. We prioritize our services around your deadlines and commitments. We work with your leaders and subject matter experts in functional areas to understand your needs and your processes in order to provide maximum value.



Our vision, mission and core values provide a reliable foundation and guide us in everything we do, ultimately driving our success.

ProcessQM Mission Statement



ProcessQM LLC was founded by a highly skilled professional, Lena Isaacs, who has a strong passion for quality and performance excellence. She has an extensive background in quality management, strategic management and process improvement, as well as a solid track record of driving organizational performance to the next level in very complex and highly regulated government and commercial sectors. More


“Lena respects her fellow employees and extends trust to them. She has brought concepts to our company that are difficult pills to swallow and has earned the respect of many of her team members during their implementation. Also, through much diligence on her part she comes through on big deliverables when it counts.”

- Area Manager at J.B. Henderson Construction Company, Inc.


“Her willingness to bring change and improvement make her an excellent ambassador for Quality.”

- HR Director at Rinchem Company, Inc.


“She is extremely result-oriented with a high sense of urgency to complete tasks of the highest quality.”

- From Anonymous Survey


"Lena is a very bright individual with a huge background in the ISO world. Very intelligent. Understands process well."

- Brett McNeil, QC Inspector at Los Alamos National Laboratory

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